We witnessed first-hand the slow, cumbersome and frustratingly complex process of arranging power and gas supply to a new building site, with the primary tools of phone and fax leading to poor levels of transparency, accountability and reliability.
At the same time, iPhones were quickly being adopted by builders - traditionally not a very tech savvy demographic - and the energy market had just been de-regulated. We realised this created massive potential for industry disruption and so we left the corporate world to tackle the energy connection problems of builders through a new, streamlined digital solution we called Connect Assist.
We began in typical startup fashion, bootstrapping ourselves out of a tiny unit in the Brisbane suburb of Morningside. Ben was sales and Carl was the software dev. Our first version of Connect Assist was modest... we digitised the paper-based forms builders completed to arrange supply of power and gas. But they were the first of their kind and proved extremely popular!
Connect Assist then evolved into the first New Connections Platform, which we allowed builders to use for free. We grew quickly based purely on word of mouth from our users... no-one else really understood and solved their problems like us.
Over time, listening to the needs of builders, Connect Assist grew into a sophisticated cloud app that could easily arrange, track and manage supply of power and gas for however many homes a builder was constructing. It could even transfer energy accounts into the home owner’s name at the end so the power was already on when they moved in!
Today, Connect Develop has in-house product design, engineering, support and sales teams; thousands of registered builders who arrange over 60,000 connections every year; and partnerships with multiple national energy retailers.
In late 2017, Alinta Energy made a large investment in return for an equity stake in our company, a move which enables us to scale and innovate across new market channels.
Our mission now is helping all types of customers arrange power and gas connections quickly and pain-free. One day, we dream of building an integrated digital marketplace for a range of utility services which will make even more people's lives easier and less stressful.Ask us a question!